FAQ...

1. Is this an OEM fuser film or a secondary market films?
   Depends on how you look at it; because there are several OEM laser manufacturer that's not HP/Canon who are using the film sleeves for their printer product lines currently.  Our fuser film sleeves are brand new and they are compatible films that can be use as a replacement for the OEM fuser film sleeves in HP and Canon fixing film assy.
   
2. How does it perform compared to the OEM fuser film?
   Our fuser film has been tested both in our own environment as well as in the United States, Australia, and Europe for its performance.  It has performed comparably well to the OEM.  Like the OEM, the fuser film can also be easily damaged from mishandling or improper use of the laser printer. 
   
3. What is the difference between the AX / PX / and VX fuser film, if they all look the same?
   There are two main difference among the fuser films; 1) the size length and 2) the make of the films.  The operating fusing temperature for each model is different.  One can interchange the films, however it will have a shorter life usage span and it will cause fusing problem in the long term because of this operating temperature and size difference.
   
4. What is your warranty on the fuser film?
   We offer 90 Days Warranty from manufacturer defects.  If your fuser films have defects upon received of your order, return it to us and we will send you a replacement at no extra charge.
   
5. Is there any difference between the fuser films for the 110V and the 220V fusing assembly?
   You can use the fuser films on both the 110V and 220V.  There is no different films for each voltage.  The only difference in the model of fuser film is the type of laser printer engines specification.
   
6. Is it easy to install the films? Do you have a manual on how to install the films?
   The fuser films are not difficult to install.  The fusing element parts in each model engines are made so that it can be dissemble easily.  We do not have an instructional manual, but you can contact Cyburn Interactive who has the learning CD Rom on refurbishing fuser assembly. 
   
7. Is there a minimum quantity for ordering?
   No, there is no minimum order quantity.  However, you should consider the shipping cost involves. In addition, higher volume order may apply for the discount pricing.
   
8. What method of shipping do you use?
   We normally shipped the films via FedEx, UPS, or Express Mail Delivery.  Depending on the destination and your request, we will use the least cost for shipping the fuser films.  If you have FedEx or UPS account, we preferred to shipped on your account; perhaps you have lower rates from your local region FedEx or UPS.  We shipped your orders from Jakarta, Indonesia.   
   
9. What method of payment do you accept?
   Currently we can only accept payment T.T. in advance. There are very limited internet Merchant Card Providers that will accept Non-US/Canadian company.  They charge too high of a fee and service charges which makes our product cost more.  If in Indonesia, we do accept credit cards (AMEX, VISA & MASTER CARD).  Please do not email your credit card information since our website ARE NOT SECURE.  We will phone you for the information.
   T.T. in advance can be made by wire transfer via CITIBANK nearest you.  Sorry we do not accept cheques or money order. We will ship your order only when the funds are credited into our account.
   
10. How do I place an order and how long does it take for shipment arrival?
    You can order by emailing or faxing your Purchase Orders to us.  We will then send you a Pro-forma Invoice for the purchase.  All orders must be pre-order in advance on a first come first serve basis.  Delivery usually takes 4 to 5 days, if we do not have the items in stock it will take 2 weeks.  We hope to cut the delivery time shorter in the future. 
    Invoice must be paid in full when we notify you that we are ready to ship the order.